We want you to love and keep the pieces you purchase for years to come. If you are not completely satisfied with the item(s), Moje Store will provide either a credit note or refund for returns requested within 14 days (from delivery date of your order).
Moje Store will offer a credit note or refund on full-priced items while items on sale are final and cannot be returned.
We do not accept returns on sale items, gift cards, lingerie, earrings, candles, beauty and haircare products.
- Items must not be worn, altered or washed
- Items must have all tags and original packaging attached
- Footwear must include the original shoe boxes in its original condition
Please contact us before purchasing any items if you have any concerns.
Moje Store reserves the right to refuse a return if the returns criteria is not met. Returns must be posted back at the customer’s expense and this cost is non-refundable. Moje Store cannot take responsibility for lost or damaged returns so we recommend using a traceable form of shipping.
REQUEST A RETURN
To request a return, contact us at email@example.com for a return authorisation number (RA#). If your return is accepted, we will send you a RA# and return instructions. Items sent back to us without first requesting a RA# will not be accepted. Moje Store has a 14-day return policy, RA# must be issued on or before the 14 day period.
TERMS & CONDITIONS
Returns received outside of 14 days may be accepted at Moje Store's sole and absolute discretion.
Returned items must be in their original condition - unworn, unwashed, unused and with all original tags attached. Garments received soiled or with make-up marks will not be accepted and will be sent back to the customer at the customer’s expense.
Each order is meticulously checked by our packing team prior to being dispatched, however in the rare instance you receive items that fail to be of acceptable quality and/or for faulty items we offer repair, replacement, or full refund. Items that are damaged through wear and tear, accident or misuse are not considered to be faulty.
Claims for items purchased three months or more prior are considered outside the faulty claims period and will be processed at Moje Store's discretion. Please contact us immediately providing imagery of the issue, and the order number to firstname.lastname@example.org. Our team will then review the information and return with a resolution.
Our Returns Policy includes the rights you have under the Australian Consumer Law and provides you with additional benefits in addition to those rights.
If you have any queries about our Returns Policy, please contact our Customer Care team from 9am-5:30pm AEST Monday-Friday on email@example.com.